You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 4 to 5 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offers FREE shipping on all orders. Note: The FREE SHIPPING activity does not cover the extra fees caused by the customs clearance, the customs tax and duty is dependent on destination. The buyer is responsible for all associated cost.
Order Processing Time: All orders are processed within 3 business days. Business days are Monday – Friday. Orders are not shipped on weekends or Holidays. The Shipping Time is 5-10 Business Days from date of purchase; .
Shipping Methods: We choose appropriate shipping methods for delivery. The main options are as follows: EMS, UPS, Fedex, USPS, DHL, SF Express, Yanwen Express, Etc.